At AND Studios, we strive to provide our clients with exceptional service and a memorable portrait experience. To ensure a smooth process for both our clients and our team, we have established the following cancellation and refund policy:

1. Cancellation or Reschedule Notice:

   • You may cancel or reschedule your appointment up to 24 hours before the scheduled appointment time to maintain 100% of the payment made in Studio credit, minus any expenses.

   • Rescheduling requests within the 24-hour timeframe will be charged 25% of the payment as a late fee, and the client has the option to select an alternative session date and time, subject to availability & minus fees.

2. Refund Policy:

   • No Refunds for cancellations - payments made can be used to reschedule within the same calendar year based on availability.

   • No refunds will be provided for late arrivals or no-shows.

3. Late Arrivals and No-Shows:

   • We understand that unforeseen circumstances may arise, but we kindly request clients to arrive on time for their scheduled appointment.

   • Unfortunately, we do not offer refunds for late arrivals or no-shows.

4. Communication of Cancellation:

   • Clients must communicate their cancellation or rescheduling requests by contacting AND Studios through our designated communication channels, including phone or email.

   • EMAIL: Contact@ANDStudios.com

5. Exceptions:

   • AND Studios reserves the right to make exceptions to this policy in extenuating circumstances, and such exceptions will be considered on a case-by-case basis.

6. Weather-Related Rescheduling:

   • In the event of inclement weather or unforeseen circumstances beyond our control, AND Studios may offer the option to reschedule the session without penalty.

7. Client Responsibilities:

   • Clients are responsible for providing accurate contact information and ensuring they are reachable in the event of any changes or updates to their appointments.

By engaging our services, clients acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy. AND Studios reserves the right to modify or update this policy at its discretion, with any changes communicated to clients promptly.

For any inquiries or clarification regarding this policy, please contact us at: Contact@ANDStudios.com

Thank you for choosing AND Studios for your creative needs. We look forward to creating beautiful memories with you.